Legal
Privacy Policy
Last Updated: April 4, 2026
This Privacy Policy explains how Astro Suraksha collects, uses, and protects your personal information in accordance with Nepal’s Individual Privacy Act, 2018 and the EU/UK General Data Protection Regulation (GDPR). EU, EEA, and UK residents have additional rights described in Sections 13–16.
1. Who We Are
Astro Suraksha is operated by Suraksha and offers Vedic astrology services from Nepal. Our website is astrosuraksha.com. By using this website you agree to the terms of this Privacy Policy.
2. Information We Collect
Direct Information: We collect your name, birth date, birth time, birth location, gender, email, and phone number when you book consultations or use the Kundali tool. Automatic Collection: We gather IP addresses, browser details, device type, pages visited, time spent, referral sources, and cookie data through normal website operations. Payment Information: We do not store your payment card details or bank account information. Payments through eSewa are handled by that platform separately.
3. How We Use Your Information
Your data is used for: generating Kundali charts, providing consultations, managing bookings, communicating about services, website analytics, legal compliance, and service notifications. We do not sell, rent, or trade your personal information to any third party for their marketing purposes.
4. Legal Basis for Processing
We process your data under the following grounds: • Consent — voluntary provision of birth details • Contract performance — delivering paid services • Legitimate interest — analytics and security • Legal obligation — requirements under Nepali law
5. Third-Party Services
We use the following external services: • Google Tag Manager & Analytics — traffic analytics • Meta Pixel — advertising measurement • Leadfeeder / Dealfront — visitor identification • Cloudflare — security and CDN • Prokerala API — astrological calculations • EmailJS — contact forms • eSewa — payment processing • OpenStreetMap Nominatim — birth place search
6. Cookies & Tracking
We use essential, analytics, marketing, and third-party cookies. You can manage cookies through your browser settings, though disabling them may affect some functionality.
7. Data Retention
• Consultation data: retained 2 years after service completion, then deleted • Kundali data: processed only during sessions, not stored server-side • Analytics: retained per Google's default settings (approximately 14 months) • Payment records: kept per Nepal's financial legal requirements
8. Your Rights Under Nepal Law
Under Nepal’s Individual Privacy Act, 2018, you have the right to: access your data, request corrections, request deletion, withdraw consent, object to marketing, and file complaints with the relevant authorities. We will respond to all requests within 30 days.
9. Data Security
We use HTTPS encryption, Cloudflare DDoS protection, encrypted credentials, access restrictions, and secure payment handling. No method of transmission over the internet is 100% secure, but we use industry-standard protections.
10. Children’s Privacy
Our services are not directed to anyone under 16. We do not knowingly collect personal information from children under 16, in accordance with Nepal’s Children’s Act, 2075.
11. SMS & Messaging (A2P Compliance)
If you provide your phone number and consent during booking, we may send you: • Appointment confirmation and reminder messages (up to 3 per booking) • Service-related notifications (e.g. schedule changes, follow-ups) • Promotional offers and astrological updates (only if you separately opt in) Consent: By checking the SMS consent box on our booking form, you agree to receive automated text messages from Astro Suraksha at the phone number provided. Consent is not a condition of purchase. Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. After opting out, you will receive one final confirmation message. Message Frequency: Message frequency varies. Appointment reminders are limited to 3 messages per booking. Marketing messages, if opted in, are limited to 4 per month. Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan. Data Handling: Phone numbers collected for SMS are used solely for the messaging purposes described above. We do not sell, share, or rent phone numbers to third parties for their marketing purposes. Phone numbers are retained for 2 years after your last appointment, then deleted. Carriers: Astro Suraksha messages are sent to Nepal mobile carriers. We are not responsible for delayed or undelivered messages due to carrier issues.
12. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. The ‘Last Updated’ date at the top of this page indicates when the most recent changes were made. Significant modifications will trigger email notification to registered users.
13. GDPR — Rights for EU / EEA / UK Residents
If you are located in the European Economic Area (EEA), the United Kingdom (UK), or any country subject to the GDPR or UK GDPR, the following additional rights apply to you: • Right of Access (Art. 15): Request a copy of all personal data we hold about you. • Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data. • Right to Erasure / "Right to be Forgotten" (Art. 17): Request deletion of your data where no overriding reason exists to retain it. • Right to Restriction of Processing (Art. 18): Request limits on processing in certain circumstances. • Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format. • Right to Object (Art. 21): Object to processing for direct marketing at any time. • Right to Withdraw Consent (Art. 7): Withdraw consent at any time without affecting prior lawful processing. To exercise these rights, email: info@astrosuraksha.com (subject: "GDPR Data Request"). We respond within 30 days. Supervisory Authority: You may lodge a complaint with your national data protection authority (ICO for UK, DPC for Ireland, or your local DPA). See edpb.europa.eu for the full list.
14. GDPR — Lawful Basis for Processing
Under GDPR Article 6, we rely on: • Consent (Art. 6(1)(a)): Birth data for Kundali; analytics and marketing cookies (opt-in via cookie banner). • Contract Performance (Art. 6(1)(b)): Name, email, booking details — necessary to deliver the service you requested. • Legitimate Interests (Art. 6(1)(f)): Security, fraud prevention, and basic analytics, balanced against your rights. • Legal Obligation (Art. 6(1)(c)): Financial records retained per applicable tax law. You may withdraw consent at any time by emailing info@astrosuraksha.com or via the cookie settings button.
15. International Data Transfers
Astro Suraksha is based in Nepal, which is not currently recognised by the EU as adequate under GDPR. When you use our services from the EEA or UK, your data is transferred to Nepal. Third-party processors (Google, Meta) operate under EU Standard Contractual Clauses (SCCs). For transfers to Nepal, the transfer is made with your explicit consent (Art. 49(1)(a) GDPR) by using our services. Email info@astrosuraksha.com for details on safeguards.
16. Cookie Consent & Your Choices
EU/EEA/UK visitors see a cookie consent banner before any non-essential cookies are set. Cookie categories: • Essential: Site functionality (booking form, language). Always active. • Analytics: Google Analytics, Microsoft Clarity. Requires opt-in. • Marketing: Meta Pixel, Google Ads, Leadfeeder. Requires opt-in. Change your preferences anytime via the 🍪 icon at the bottom-left of any page.
17. Contact Us
Data Controller: Astro Suraksha — Suraksha astrosuraksha.com · info@astrosuraksha.com · Nepal For GDPR/UK GDPR requests, email info@astrosuraksha.com with subject "GDPR Data Request". Response within 30 days as required by Nepal's Individual Privacy Act, 2018 and GDPR Article 12.
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